Privacy policy

Last updated: September 4, 2026

At Wall Decoree ("we," "us," or "our"), we operate walldecoree.com and provide our customers with a curated online shopping experience for premium wall art, prints, and framed pieces (the "Services"). This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, make a purchase, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any part of the Services, you acknowledge that you have read and understood how your information is collected, used, and disclosed as described here.

Personal Information We Collect

"Personal information" means information that identifies or can reasonably be linked to you. It does not include information collected anonymously or de-identified so that it can no longer be linked to you. Depending on how you interact with us and where you live, we may collect the following categories of personal information:

  • Contact details — your name, billing address, shipping address, phone number, and email address.
  • Payment information — payment card details, transaction details, form of payment, and payment confirmation. Your full card number is handled directly by our secure payment providers and is never stored by us.
  • Account information — your username, password, preferences, and settings, if you create an account.
  • Transaction information — the items you view, add to your cart or wishlist, and the products you purchase, return, exchange, or cancel, along with your order history.
  • Communications — the information you include when you contact us, for example through a customer support inquiry.
  • Device and usage information — your device type, browser, IP address, and other identifiers, and information about how you navigate and interact with our website, collected through cookies and similar technologies.

How We Collect Personal Information

We collect personal information directly from you when you place an order, create an account, or contact us; automatically as you browse our website, through cookies and similar technologies; and from the trusted service providers who help us operate the store, such as our payment, fulfilment, and shipping partners.

How We Use Your Personal Information

We use your personal information to:

  • Provide and improve our Services — process your payments, fulfil and deliver your orders, manage your account, handle returns and exchanges, remember your preferences, recommend products, and continually improve your shopping experience.
  • Communicate with you — send order confirmations and updates, respond to your questions, and provide customer support.
  • Market our products — with your consent, send you promotional emails and show you relevant offers. You can unsubscribe from marketing at any time.
  • Keep the store secure — verify accounts, provide a safe checkout, and detect, investigate, and prevent fraud or other harmful activity. If you create an account, please keep your login details private.
  • Meet our legal obligations — comply with applicable laws, respond to valid legal requests, and enforce our terms and policies.

How We Disclose Personal Information

We only share your personal information where necessary and for legitimate purposes, including:

  • with the vendors and partners who perform services on our behalf, such as payment processing, order fulfilment and printing, shipping, data analytics, cloud storage, and customer support;
  • with marketing partners, where permitted, to provide advertising relevant to you — you may have the right to opt out of this depending on where you live;
  • when you ask or consent for us to share information, for example to ship your order or through social media or login integrations;
  • in connection with a business transaction such as a merger or sale, and to comply with legal obligations, respond to lawful requests, enforce our policies, or protect our rights and the rights of our customers.

We do not sell your personal information.

Third-Party Websites and Links

Our website may contain links to sites operated by others. We are not responsible for the privacy or security practices of those sites, and we encourage you to review their policies before sharing any information. Including a link does not imply our endorsement of that site or its operators.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe a child has provided us with their personal information, please contact us using the details below and we will delete it.

Security and Retention

We use appropriate measures to protect your personal information, but no method of transmission or storage is completely secure, and we cannot guarantee perfect security. Please avoid sending sensitive information through unsecure channels. We keep your personal information only as long as necessary to provide our Services, maintain your account, comply with our legal obligations, resolve disputes, and enforce our policies.

Your Rights and Choices

Depending on where you live, you may have the right to:

  • access the personal information we hold about you;
  • delete personal information we maintain about you;
  • correct inaccurate personal information;
  • receive a copy of your personal information or ask us to transfer it, in certain circumstances; and
  • manage your communication preferences — you can opt out of marketing emails at any time using the unsubscribe link, though we may still send you essential messages about your account or orders.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before responding, and we will not discriminate against you for exercising your rights. You may also authorise an agent to make a request on your behalf, subject to verification.

International Transfers

We may transfer, store, and process your personal information outside the country in which you live. Where we transfer personal information out of the European Economic Area or the United Kingdom, we rely on recognised safeguards such as the European Commission's Standard Contractual Clauses (or the UK equivalent), unless the destination country provides an adequate level of protection.

Complaints

If you have any concerns about how we handle your personal information, please contact us using the details below. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. When we do, we will post the revised version on this page and update the "Last updated" date above.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, or if you'd like to exercise any of your rights, please reach out:

Wall Decoree
Email: support@walldecoree.com
Address: 424 Cranbrooke Ave, North York, ON M5M 1N5, Canada
Website: walldecoree.com